We are working hard to get our Skin care Brands products delivered safely to you, as quickly as possible.
|Within 2-4 working days to UK Mainland (Mon-Fri-) Tracked
|(complimentary 2 Samples)
Delivery to Northern Ireland and Channel Islands:
- £10 – Estimated 10 working days.
Complimentary 2 Samples and Travel Size Cream.
Please note, due to current circumstances deliveries are taking longer than usual.
Delivery to Isle of Lewis
Europe – Shipping
For European Countries we have the facilities to make the payment in Euro, Bank details will be given on the invoice.
From the 1st January 2021 you might be asked to pay VAT and Import duty.
Brexit Update – you might be required to pay duty on delivery. Please check before ordering with your custom office.
|Europe (including Ireland)
( Parcelforce or UPS )
Rest of World
|Rest of World
Estimated 15-20 Working Days
(DPD or UPS courier)
We are pleased to say that we deliver globally. Please see below for our domestic & international delivery costs and times
We accept orders by email email@example.com and by phone +44 (0)20 7828 1485.
What countries do we deliver to?
- Austria- UPS – Custom Duty must be paid on delivery
- Channel Islands
- Czech Republic
- Ireland – UPS – Custom Duty must be paid on delivery
- Netherlands UPS – Custom Duty must be paid on delivery
- Sweden UPS – Custom Duty must be paid on delivery
- Switzerland. UPS – Custom Duty must be paid on delivery
REST OF THE WORLD
- Abu Dhabi
- Libyan Arab Jamahiriya
- Tanzania, United Republic of
For international delivery;
For international orders, please allow between 2-3 working days for dispatch. Delivery times will vary according to region. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
You will be required to sign for all deliveries.
If you have selected an item that is not in stock, we will try to contact you as quickly as we can.
We will try to do this within 24 hours (except on weekends and bank/public holidays when we normally do not work)
Please allow 4 working days for delivery and up to 7 working days outside the UK. Should any delays or unforeseen problems occur you will be notified immediately. We are not liable for any difficulties arising from the service provided by Royal Mail, Parcelforce or UPS delivery companies. Postage will be charged according to weight.
Please note that Guaranteed Delivery will require a signature when it is delivered, so please ensure there will be someone available to sign for the parcel.
Replacement of Faulty, Defective or Damaged Goods or Items Sent in Error
All goods are sent out in secure packaging, however they can be damaged if roughly handled during transit. Could you please open up and check goods shortly after receipt of delivery. We will replace goods damaged in transit, provided we are notified within 24 hours of delivery, either by phone on +44 (0)20 7828 1485 or email firstname.lastname@example.org. We will replace faulty or defective goods or items sent in error, provided we are notified within 7 days of delivery, either by phone or email, in addition to your statutory rights.
Lost parcel; as you will be notified by email when the parcel starts its transit to you if you do not receive it in 7-10 working days, you must contact us and will be investigating the matter. You have 30 days to notify us if you still have not received the items . After 30 days we decline any refund or any replacements.
We will not be held liable for any loss caused by you entering your address incorrectly into the website or failing to collect a parcel within the courier’s time-frame or not being present when the parcel is delivered.
We do not refund when the delivery’s company provide scanned signature of your parcel collected and you have received the courier’s time-frame by text or email as notified.
If you are not at home; If you make an order and you are not at home at the time of the delivery, you MUST notify us immediately so we will redirect the delivery where you will be or to your neighbour if you have chosen to do so. Fail to notify the changes, we will be not responsible if any problem occurs such as the loss or the damage of the parcel.
Accepted orders are normally dispatched within 24 hours of the order being placed only by email except on weekends and bank/public holidays when we normally do not work.
In the event that you react to a product, you have the option of exchanging or refunding it.
All products must be return to:
46 Emanuel House
18 Rochester Row
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